Return Policy

RETURN AND REFUND POLICY
Effective Date: January 1, 2013
To review material modifications and their effective dates scroll to the bottom of the page.
RETURNABLE ITEMS
For reasons of health and safety, we cannot accept returns of any product that is perishable, intended for human consumption, or that is of an intimate or personal-care nature.  For example, pet food, hairbrushes and toothpaste cannot be returned.
REFUNDABLE ITEMS
You may request a refund (including shipping costs, if any) on any purchase that is defective or damaged.  You must request the refund within 35 days of the date on which you placed the order.
REQUESTING A REFUND
You may initiate a refund request either through the "account" section of our website, or by submitting your request to support@shagsupply.com (please include your name and order number).  Typically, we respond in less than hour, but in any case, no later than the following day.
Please do not send your purchase back to the manufacturer. 
In some cases, depending on the reason for the refund, we may ask that you provide certain information about the item and/or the shipping container.  For example, if a shipment is damaged, we may ask that you describe the condition of the item and box, so that we can pursue a claim with the shipping company.  Similarly, if an item is defective, we may ask for the serial or lot number from the product packaging, so that we can follow up with the manufacturer.  
Once your refund is processed, a credit will automatically be applied to your credit card or original method of payment, typically within 3-5 days. 
CANCELLING AN ORDER
You may cancel your order with us, at no charge, at any time prior to its shipment, either through the "account" section of our website, or by sending a cancellation request to support@shagsupply.com (please include your name and order number).  Cancellation requests submitted via our website are effective at the time they are submitted.  Requests submitted via email are effective as soon as they are received by our email server; we are not responsible for any email delivery delays.
UNDELIVERABLE ORDERS
Once an item is shipped, or otherwise leaves our control, it becomes subject to our return/refund policy, as described above.  Thus, any perishable, edible, intimate or personal care item that is returned to us as undeliverable, or that is refused, will not eligible for a refund or return.  Space permitting, we do try to hold any returned shipments for at least seven (7) days, so we can re-ship them, if you so request (for example, to a corrected address).  After the seven day holding period, returned or refused shipments are destroyed.
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Material modifications since January 1, 2014:  none.